FAQ
Renseignements généraux
Quelles sont les méthodes de paiements possibles?
Sur le site internet, Lambert accepte Mastercard, Visa, Paypal, Amex, Diner's Club, Discover, Google Pay, Shop Pay et Sezzle.
À notre boutique de Montréal, nous acceptons les paiements par carte de crédit, débit et en argent comptant.
Quels sont les frais de livraison?
Quel est le délai de livraison de ma commande?
Puis-je modifier ou annuler ma commande?
Comment puis-je trouver un détaillant Lambert le plus proche?
Consultez la page TROUVEZ-NOUS pour connaître tous nos points de vente !
Offrez-vous la cueillette en magasin?
Yes! Simply select the "Pick Up" option during the checkout process for your order. You will receive an automatic notification letting you know when your order is ready. You can then come by at your convenience during the boutique’s opening hours, from Monday to Saturday, 12:00 PM to 5:00 PM. We are located at 5085 rue Saint-Denis, Montreal.
What to Do If You Forget Your Suitcase Code
Échanges/Retours
Comment puis-je effectuer un retour/échange
How to Make a Return/Exchange
***Unfortunately, we cannot accept exchanges or returns for merchandise purchased from other retailers or online stores.***
If you purchased your Lambert item through a physical or virtual retailer, please contact the after-sales service of that retailer to learn about their return or exchange process.
RETURNING BAGS AND ACCESSORIES:
If you wish to return an item purchased on designlambert.com, you have 30 days from the date of receipt of your order. Items must retain all tags and be in perfect condition. Refunds will be issued to the original payment method within 24 to 72 hours.
*For the holiday season, all purchases made from November 1, 2024, will be eligible for a return or exchange until January 10, 2025.
*PLEASE NOTE THAT SALE ITEMS ARE FINAL SALE.*
In-store
You can return your order free of charge at our Montreal boutique located at 5085 rue Saint-Denis, Montreal.
By mail
You can return your order by mail. Simply email us at info@designlambert.com with your order number. We will send you the procedure along with a return label to attach to the package, which you can drop off at any Canada Post counter. A $10 fee corresponding to the shipping label cost will be deducted from the total refund amount. The Lambert team reserves the right to refuse a refund if it does not meet the established conditions.
EXCHANGING BAGS AND ACCESSORIES:
To proceed with an exchange, here are the available options:
In-store
You can exchange your order at our Montreal boutique located at 5085 rue Saint-Denis.
By mail
You can exchange your order by mail. Simply email us at info@designlambert.com with your order number and the product you would like in exchange. We will send you the procedure along with a return label to attach to the package, which you can drop off at any Canada Post counter. Once your package has been received and processed at our warehouse, we will send you the product of your choice free of charge.
Puis-je retourner un item acheté en vente?
Tout item acheté en solde est une VENTE FINALE et ne peut être retourné ou échangé.
Qu’est-ce que je fais si je reçois un item endommagé?
Nous vous invitons à contacter info@designlambert.com ou le détaillant concerné dans les 24 heures suivant la réception de votre item.
Quel est le délai avant de recevoir un remboursement sur ma carte de crédit?
Dès le traitement de votre retour, le remboursement demandé est effectué. Cela peut prendre entre 24h à 72h avant de voir le solde apparaître sur votre relevé bancaire.
Produits
Where are the products designed?
Why was Asia chosen for manufacturing?
Why are your products vegan?
Est-ce que mon portefeuille entre dans le Gabrielle ?
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