FAQ
General Information
Quelles sont les méthodes de paiements possibles?
On the website, Lambert accepts Mastercard, Visa, Paypal, Amex, Diner's Club, Discover, Google Pay, Shop Pay and Sezzle.
At our Montreal store, we accept credit cards, debit cards and cash.
Quels sont les frais de livraison?
We offer free delivery anywhere in Quebec for orders of $ 75 and more! (before taxes and after discounts)
Quel est le délai de livraison de ma commande?
The standard delivery time for Quebec is between 3 to 5 business days for items in stock. However, we cannot guarantee delivery times during busy periods.
*Please note that the delivery time will be 5 to 10 business days during the Black Friday period.
Puis-je modifier ou annuler ma commande?
You can change or cancel your order within 12 hours of placing your order by contacting us at info@designlambert.com
Please confirm the order number associated with the purchase and the reason for the change/cancellation.
*Please note that during Black Friday, you can change or cancel your order within 30 minutes of placing your order.
How do I find my nearest Lambert retailer?
Consultez la page TROUVEZ-NOUS pour connaître tous nos points de vente !
Offrez-vous la cueillette en magasin?
Yes, you just have to choose the option ''Recover'' during the billing stage of your order. You will receive an automatic communication telling you when your order is ready. You will then be able to pick up your order at the time that suits you best during our store's opening hours, Monday to Saturday, from 12:00 to 17:00. We are located at 5085 Saint-Denis street, Montreal.
Exchanges/Returns
Comment puis-je effectuer un retour/échange
How do I make a return/exchange
*** Unfortunately, we cannot accept exchanges and returns for merchandise purchased from other retailers or from another online store. ***
Si vous avez fait l'acquisition de votre Lambert via un détaillant physique ou virtuel, veuillez contacter le service après-vente de ce détaillant afin de connaître leur procédure de retour ou d'échange.
RETURNS BAGS AND ACCESSORIES:
If you wish to return an item purchased on designlambert.com, you have 30 days from the date of receipt of your order. The items must retain all labels and be in perfect condition. The refund will be made to the original method of payment, within 24 to 72 hours.
*NOTE THAT SALE ITEMS ARE FINAL SALE ITEMS*
In store
You can return your order to our Montreal store at 5085 Saint-Denis Street, Montreal, for a free return.
By mail
You can return your order by mail. Simply write to us at info@designlambert.com indicating your order number. We will send you the procedure as well as a label to stick on the return package that you can hand in at any Canada Post outlet. A 10$ fee corresponding to the cost of the shipping label will be subtracted from the total amount of your refund. The Lambert team reserves the right to refuse a refund if it does not respect the established conditions. Translated with www.DeepL.com/Translator (free version)
EXCHANGE BAGS AND ACCESSORIES:
To make an exchange, the following options are available:
In store
You can exchange your order at our Montreal store at 5085 Saint-Denis Street.
By mail
You can exchange your order by mail. Simply email us at info@designlambert.com with your order number and the desired product for exchange. We will provide you with the procedure and a label to attach to the return package, which you can drop off at any Canada Post counter. Once your package is received and processed at our warehouse, we will send you the product of your choice at no additional cost.
Puis-je retourner un item acheté en vente?
Any item purchased on sale is a FINAL SALE and cannot be returned or exchanged.
Qu’est-ce que je fais si je reçois un item endommagé?
We invite you to contact info@designlambert.com or the retailer concerned within 24 hours of receiving your item.
Quel est le délai avant de recevoir un remboursement sur ma carte de crédit?
As soon as your return is processed, the requested refund is issued. It may take 24 to 72 hours for the balance to appear on your bank statement.
Products
Where are the products designed?
All the design of our products is made by our team in Montreal. It's a long process as all sketches are designed from scratch in-house.
Why did you choose Asia for production?
Guangzhou factory, which has been working in women's accessories for 18 years, has a unique expertise in producing quality products. We also chose this factory because it matches our code of ethics.
The factory is modern and the working conditions are excellent. The facilities are safe and organized. Employees work in air conditioning, have a trendy coffee shop at their disposal and are allowed an hour nap after lunch.
Why are your products vegan?
No animal products are used, both in the materials of the products and in the creation process.
We also work with a new material made from grape residue.
In addition, we are very proud to have PETA certification.
Does my wallet fit in the Gabrielle?
You have any questions?
Do not hesitate to contact us.