How do I make a return/exchange
*** Unfortunately, we cannot accept exchanges and returns for merchandise purchased from other retailers or from another online store. ***
Si vous avez fait l'acquisition de votre Lambert via un détaillant physique ou virtuel, veuillez contacter le service après-vente de ce détaillant afin de connaître leur procédure de retour ou d'échange.
RETURNS BAGS AND ACCESSORIES:
If you wish to return an item purchased on designlambert.com, you have 30 days from the date of receipt of your order. The items must retain all labels and be in perfect condition. The refund will be made to the original method of payment, within 24 to 72 hours.
*NOTE THAT SALE ITEMS ARE FINAL SALE ITEMS*
You can return your order to our Montreal store at 5085 Saint-Denis Street, Montreal, for a free return.
You can return your order by mail. Simply write to us at email@example.com indicating your order number. We will send you the procedure as well as a label to stick on the return package that you can hand in at any Canada Post outlet. A 10$ fee corresponding to the cost of the shipping label will be subtracted from the total amount of your refund. The Lambert team reserves the right to refuse a refund if it does not respect the established conditions. Translated with www.DeepL.com/Translator (free version)
EXCHANGE BAGS AND ACCESSORIES:
To make an exchange, the following options are available:
You can exchange your order at our Montreal store at 5085 Saint-Denis Street.
You can exchange your order by mail. Simply email us at firstname.lastname@example.org with your order number and the desired product for exchange. We will provide you with the procedure and a label to attach to the return package, which you can drop off at any Canada Post counter. Once your package is received and processed at our warehouse, we will send you the product of your choice at no additional cost.