FAQ
General informations
Which payment methods are available?
On the website, Lambert accepts Mastercard, Visa, PayPal, Amex, Diner's Club, Discover, Google Pay, Shop Pay, and Sezzle.
What are the delivery fees?
We offer free delivery on all Quebec's order of 75$ and more! (before taxes and discounts)
What is the delivery time?
The standard delivery time for Quebec is between 3 to 5 business days for items in stock. However, we cannot guarantee these times during busy periods.
*Please note that the delivery time will be 3 to 10 business days during the Black Friday period
Can I modify or cancel my order?
You can modify or cancel your order within 12 hours of placing it by contacting us at info@designlambert.com. Please confirm the order number associated with the purchase and the reason for the change/cancellation.
*Please note that during the Black Friday period, you can modify or cancel your order within 30 minutes of placing it.
How do I find my nearest Lambert retailer?
Check out the FIND US page to see all our retail locations!
Do you offer pick up in store?
Yes! Simply select the "Pickup" option at the checkout stage of your order. You will receive an automatic notification when your order is ready. You can then pick it up at your convenience during our store hours, which are Monday to Saturday from 12:00 PM to 5:00 PM. We are located at 5085 Saint-Denis Street, Montreal.
What should I do if I forget my code on my suitcase?
For security reasons, we are unable to crack or reset codes on TSA locks. Therefore, we encourage you to run the combination lock from 000 to 999. This should take about 20 to 30 minutes. However, if this does not solve your issue, please contact us via email for further assistance.
Exchanges/Returns
How can I do a return/exchange?
Unfortunately, we cannot accept exchanges or returns for merchandise purchased from other retailers or online stores.
If you purchased your Lambert item from a physical or online retailer, please contact the customer service of that retailer to learn about their return or exchange procedures.
RETURNING BAGS AND ACCESSORIES:
If you wish to return an item purchased on designlambert.com, you have 30 days from the date of receipt to do so. Items must have all tags attached and be in perfect condition. Refunds will be processed to the original payment method and may take between 24 and 72 hours.
PLEASE NOTE THAT SALE ITEMS ARE FINAL SALE
You can return your order at our Montreal store located at 5085 Saint-Denis Street for a hassle-free return.
You can return your order by mail. Simply email us at info@designlambert.com with your order number. We will send you the return procedure and a shipping label to attach to your return package, which can be dropped off at any Postes Canada counter. A $10 fee for the shipping label will be deducted from your total refund amount. Lambert reserves the right to refuse a refund if it does not meet the established conditions.
EXCHANGING BAGS AND ACCESSORIES:
To exchange an item, you have the following options:
You can exchange your order at our Montreal store located at 5085 Saint-Denis Street.
ou can exchange your order by mail. Simply email us at info@designlambert.com with your order number and the desired exchange item. We will send you the exchange procedure and a shipping label to attach to your return package. Once your package is received and processed at our warehouse, we will send you the item of your choice at no additional cost.
Can I return a sale item?
All sale items are FINAL SALE and cannot be returned or exchanged.
What should I do if I receive a damaged item?
We encourage you to contact info@designlambert.com or the relevant retailer within 24 hours of receiving your item.
What is the time frame to receive a refund on my credit card?
As soon as your return is processed, the requested refund is made. It should take between 24 and 72 hours for the balance to appear on your bank statement.
Products
Where are the products designed?
All the design of our products is made by our team in Montreal. It's a long process as all sketches are designed from scratch in-house.
Why did you choose Asia for production?
Guangzhou factory, which has been working in women's accessories for 18 years, has a unique expertise in producing quality products. We also chose this factory because it matches our code of ethics.
The factory is modern and the working conditions are excellent. The facilities are safe and organized. Employees work in air conditioning, have a trendy coffee shop at their disposal and are allowed an hour nap after lunch.
Why are your products vegan?
No animal products are used, both in the materials of the products and in the creation process.
We also work with a new material made from grape residue.
In addition, we are very proud to have PETA certification.
Does my wallet fit in the Gabrielle?
The Meli wallet is too large to fit inside the Gabrielle bag.